At Xflash Network and Data Solution, we value your privacy. This policy explains how we collect, protect, and use your personal information when you subscribe to our fiber internet services.

1. Information We Collect

To provide you with reliable internet service, we collect the following:

• Personal Identification: Name, address, date of birth, and valid government ID.

• Contact Information: Mobile number and email address.

• Location Data: Your specific installation address (GPS coordinates) for technical maintenance.

• Billing Details: Payment history and billing preferences.

2. How We Use Your Information

We use your data strictly for business purposes, including:

• Processing your application and installing your fiber connection.

• Sending monthly billing statements and payment reminders.

• Providing technical support and troubleshooting network issues.

• Informing you about service upgrades or maintenance in areas like Malita or Matanao.

3. Data Protection & Security

We implement organizational and technical security measures to protect your data from unauthorized access, disclosure, or modification.

• Restricted Access: Only authorized Opticore personnel can access subscriber files.

• Secure Storage: Digital records are stored on encrypted servers, and physical forms are kept in secured cabinets.

4. Disclosure of Information

We do not sell or share your personal data with third parties for marketing. We only disclose information when:

• Required by Philippine law or a valid court order.

• Necessary to process payments through authorized banking partners.

• Coordinating with local authorities during emergencies or fiber infrastructure repairs.

5. Your Rights as a Data Subject

Under the Data Privacy Act, you have the right to:

• Access: Request a copy of the data we have on file for you.

• Correction: Ask us to update or correct any wrong information (e.g., a change of contact number).

• Erasure: Request the deletion of your data after your contract is terminated and all accounts are settled.

6. Contact Our Data Protection Officer

For any privacy concerns or requests, you may contact us at:

• Email: kuyabon@xflashnetworkbalud.com

• Phone: +639300370856

• Office Address: Ilaya, Balud, Masbate, Philippines 5412

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